Hotel Essays

Information System

Information System In Hotel Seri Malaysia Kangar Hotel Seri Malaysia Kangar is currently using the Guest Centrix system. Being the first Hotel Seri Malaysia branch and the earlier hotel amongst hotels in Malaysia that using and implement the Guest Centrix system in their management. Guest Centrix system has built integration with Microsoft Word, Microsoft Excel, e-mail and many other. It offers a stable and friendly user-interface, improved by the wary use of colour and graphics. Hotel employees can learnt the…

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Reservation System

I. Introduction A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. As one of the fastest growing…

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Contemporary Hospitality Industry

The main aim of this report is to provide a brief description of the hospitality industry in UK along with its size, scope and diversity in order to convince the panel of potential investors to invest in the hospitality industry. My management consultancy firm was asked to produce a formal report focussing on the foreign business people to help them to decide whether to invest or not in particular sector of the industry for the coming London 2012 Olympic games….

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Hotel and Sheraton

Introduction One of the most noticed hospitality service providers is known by the name of SHERATON with an absolute commitment to customer satisfaction is one of the hotel’s key distinguish factors and why is a rewarded Hotel since 2008 with the NSW Australian Hotel association Awards for excellence, and here we will evidence Sheraton in the Park in the heart of Sydney , this five star hotel is a great destination as a accommodation service provider, in a very smart…

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personal Branding Plan Paper

I have over ten years of cleaning experience from starting out as a dishwasher to cleaning in hospitals, hotels, and residential buildings. From those experiences I have found I enjoy interacting with people and making their stay, where ever that might be, more enjoyable. Yes, it can make finding new jobs, outside the cleaning industry, more difficult; however, I’m always up for a new challenge. I do not intend to stay in the cleaning industry forever. I would rather work…

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Genting Group

The Genting Group was founded by the late Tan Sri (Dr.) Lim Goh Tong in 1965. It is one of Malaysia’s top multinational corporations. The Genting Group involves in several different sectors such as the leisure & hospitality, power generation, oil palm plantation, property development, biotechnology and oil & gas sectors. Tan Sri (Dr.) Lim Goh Tong started his project with the building of a 20-kilometre private access road, across tough mountainous terrains from the foothills to the summit of…

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Hotel and Lodging Career Research

Executive Summary With high curiosity and interest in many fields, I have changed my career goal from archaeology to science then to architecture and finally to entrepreneurship in hospitality and traveling. In preparation for launching my own business, I determined to learn more about the hotel and lodging industry through a financial and accounting position. A hotel is an establishment that provides temporary accommodation and various services depending on the rate per night a customer can afford. Nowadays, as customers’…

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Hotel and Lodging Establishments Function

* Establishment that charges fees for providing furnished sleeping accommodations to persons who are temporarily away from home or who consider these accommodations their temporary or permanent homes. * It is made up of companies that provide overnight accommodations to the travelling public – food, beverages, entertainment, recreation, and meeting facilities. * They also provide accommodations to both travelers and non – travelers. Basic Terminologies for Lodging Facilities * Inn – a small, typically rural, lodging establishment that may or…

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Setting of _the Landlady_ by Roald Dahl

(From Billy Weaver’s perspective from outside the boarding house) One of the main settings in the short story, “The Landlady”, was the boarding house’s parlour inspected from outside of the building. The setting first took place when I traveled down the wide street of Bath heading to the hotel, Bell and Dragon. There were no shops on this broad street. In the darkened evening, I caught a sight of a notice propped up against the glass on one of the…

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Service Quality (3 Stars Hotel Industry)

Service quality is a measure of how well the service level delivered matches customer expectations, and delivering quality service means conforming to customer expectations on a consistent basis (Lewis and Booms, 1983). By using the 18 quality factors provided by Johnston (1995), service quality can be viewed in these factors and divided into four types, these types are define as delighting and dissatisfying whether the incidents came from customers (Lockwood, 1994). This is an important indicator of customer satisfaction. (i)…

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Dimensions of Lodging

Lodging property may be defined as an establishment that chares fees for providing furnished sleeping accommodations to persons who are temporarily away from home or who consider these accommodations their temporary or permanent homes. Many of these establishments also provides food, beverages, cleaning services, and a range of other services normally associated with travel commonly sought by travelers. Different Types of Hotel and Lodging * Limited-Service Hotels. Typically offer guest rooms only. There is little or no public space, no…

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Imaginative Experience in a Music Concert

I believe everyone’s been through a stage of life where you eat, sleep, dream, walk, talk, breath and hear your favorite artist or the band you love [well, would be an understatement] play their number in front of millions of people, amides which you stand singing the lyrics sung on stage without a thought of what may happen tomorrow, it’s just the song and you at the moment. Oh! Just the thought of it makes me want to quiver. But…

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Marketing of Four Seasons Hotel Shanghai

For the successful completion of our report, we would like to express our deep gratitude to all the people who give us help and advise. First and foremost, we are going to give our appreciation to Mr. Wang, the Assistant Sales Director of the Four Seasons Hotel Shanghai. He spent his personal time replying our email to answer our questions and gave us a lot of valuable information and instructions which keep our report going in the right direction. Secondly,…

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Marketing Plan for Crown Plaza Hotels & Resorts

Competition among hotel and hospitality business has increased enormously as customers are getting more educated and fashionable. They’ve been demanding more luxurious services and products which urge organisations to focus on better marketing and strategic planning. Hotels and firms now believe that personal and strong relationships with potential customers is key to competitive advantage in today’s competitive business environment. The idea of developing and upholding the relationship between customers and organisations through comprehensive marketing plans took a while. Before, organisations…

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Portman Case Study Analysis

In order to achieve a new level of service among American luxury hotels, the Portman hotel introduced an innovative concept called 5-star team plan. When the plan was implemented, the hotel started facing many issues. The current paper presents various challenges faced by the Portman Hotel and the possible solutions that can resolve the problems in improving the business. This paper introduces three theories namely Fundamental Attribution Error, Expectancy Theory, Operant Conditional Theory in identifying the problems that fall into…

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